Makro Online Bad Service - Refund Issues

I purchased an item on 26June2019 and the delivery date was set to 3July2019. Since the 3rd of July I've been calling and calling the call centre countless times to inquire on my order and I get told every time that "It's with the courier and they'll deliver tomorrow or in 2 days", a bunch of lies. I eventually cancelled the order on the 10th of July and asked for refund. I was told it takes up to 5 days. I waited and didn't get my refund. I sent emails after emails and no response regarding my refund. Then I got a call from Makro and guess what? My order has not been cancelled. So the call center agent said they'll cancel and arrange refund in "2 days time". I still don't have my refund even now and that order is still not cancelled on the system. To add to my frustration, I got a call from some courier that works with Makro this morning to ask if I've received my order? Like really Makro?? What does it take for an order to be cancelled? I want my refund back. I've had enough of this and will never purchase anything online again. PAY BACK MY MONEY!! If I don't get my money soon I'm taking this issue to the Ombudsman. Your online customer service is the worst.