Makro Online bad service delivery

The fridge of our shop failed, and we had to get a new one urgently. We had to decide between Takealot and Makro Online. Takealot had a delivery date of 22 January 2025 and Makro had a date of 20 January 2026. Because we were awaiting goods that need to go into the freezer, we decided to make use of Makro. What a bad decision. We were warned by Makro that our delivery is delayed. I phoned and emailed online support and customer care. The agent on the phone just wanted to escalate, not even sure she understood the urgency, and the email was just rep**** with that they had high volumes and will attend to it. Well now 5 days later, I don't have a delivery date or at least a reply what the issue is. Will never use Makro Online or for that fact Makro again where any delivery is required. Did I do it with Takealot, for the same price and free delivery, I would at least have my freezer today or even earlier.