Makro Online - Bad service delivery!

I ordered an item online on 2018-10-11 from Makro Online. I paid immediately upon checkout via eft. After payment I realized there was a waiting period of 21 days for ite. I accepted my fate and waited. I poped at Makro Carnival but my order was still not there. I received a call from someone stating to be from Makro and that they would deliver the item to my home, this did not happen either. I sent one query to makro and had no reply, sent another query only this time I got a reply saying I must send proof of payment, which I did. I find it ridiculous as you can not complete checkout without paying in the first place. I have not had a reply again. Please do not use them, I have had better service from Takealot and Wish by far. Order number MAK989240 and Query no ********** 4