Makro Online Bad Service

I purchased items online at Makro including the delivery fee on the 28th September 2024. I received part of my order a week later. The other part of my order was said to be still on its way. A few days after receiving part of the order I received two emails one of which said that my order was canceled and that I would receive a refund. I also received another email from Makro stating that the order is in process. Confused I then sent a follow up message to escalate this. I also checked on the tracking number and saw the order was placed on the 8th October, a whole ten days later. I then followed up with the customer service department at Makro on the 10th October and they confirmed that they had problems with the supplier not releasing the order to them. Firstly I did not purchase the item from their supplier I purchased it from Makro. I requested a full refund and I am still waiting on their response. I am unhappy with this poor service and my business has been negatively affected by this.

This is very poor service from Makro and will not be purchasing online from them again.

Also when I initially registered as a customer I placed an order before registering and the delivery cost was only R50 but after registering as a business the delivery cost went up to R150. What a *******.