Makro Online - Bad service.

My wife ordered two camp master director chairs online, because we live far from our nearest Makro. We received the chairs on Sunday, 28.07.2024 and did not notice anything wrong with the chairs at first (although the clear plastic bag seemed pretty inadequate for transporting and protecting the goods). Upon opening the package and testing the chairs, we noticed that the folding side table on one of them had a deep crack/cut and my wife then logged a return. After a week and a half of numerous phone calls and no call-backs (when they promised to do so a few times), we are still waiting. Makro's online aftersales service is nonexistent. If you buy anything online from them and find issues with your product, be prepared to wait. Terrible service.