Makro online bad service

I am not happy with the service received. I ordered online for a washing machine, fridge and microwave. I am based in Durban and used my accommodation location to shop so that the items are delivered to me here.

The washing machine was going yo be delivered because it was not available to be picked up at the Durban store and the fridge and microwave was going to be picked up. When everything is paid, the pick up point is Woodmead in Sandton and the delivery is Bloemfontein. Mind you I don’t even know where Woodmead is or ever shopped or used an address for Sandton not Gauteng. This does not make sense and Makro is not assisting me in any way. The Whatsapp assistant and the call centre people are saying I need to cancel the order, which would take up to 48 hours and the refund would take 14 to 21 days or something. This is not fair! I wanted some type of plan made to rectify this. I opted to collect the fridge and microwave because I have just relocated and need those things and was happy with collecting them to avoid time wasted waiting for delivery. Why use two places? Bloemfontein and Woodmead?? Yet Makro takes absolutely no accountability. Its not like I have money lying around to buy these things now I must wait! The worst part is I had to call both Bloemfontein store to try to sort this out, I wanted to change the delivery address and they tell me I must cancel.

I am not happy with the service at all and expect Makro to do something better instead of telling me nonsense of waiting times and cancelling, it is not fair!