1 reviews | Active since Jan 2023
Makro-online bad experience
Good day. On 25 November 2022 I bought a laptop online for my son. (Online order #MAK406397) I had to cancel the order on 9 December 2022 due to Makro's incompetency to delivery my order within the timeframe of 3-5 day stated on the Makro Online website. Cancellation reference number is ***. I have send numerous email regarding the cancellation and was told my query will be escalated. I have phone 3 times, just to sit and wait for more than half an hour and then consultant just told me they will escalate my request. I also send emails to makro online and makro care. They call me back 3 times, just to make sure that I have not perhaps received the laptop and the last time if I have received my refund?
How long do I have to wait for a refund?
You are definitely not taking my request seriously. Another two days have past and nothing, no money back or even a phone call. Marko don't care about their customers at all. You can apologize as much as you can, I will not accept it until I got my money back.
Not finding you response in order.
Please do something about the problem.
Regards
Wilna Brink
Good day Wilna,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
You are definitely not taking my request seriously. Another two days have past and nothing, no money back or even a phone call. Marko don't care about their customers at all. You can apologize as much as you can, I will not accept it until I got my money back.
Not finding you response in order.
Please do something about the problem.
Regards
Wilna Brink
Good day Wilna,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team