1 reviews | Active since Jul 2012
Makro Online bad delivery service
I ordered online from Makro beer and Brandy. Delivery was for 2 days later, today 29 November 2024. I received an SMS at 09H15 indicating that the order has been collected by their delivery company, Pfano. The delivery was only done at 15H40 the afternoon.
The delivery vehicle was an open bakkie with no canopy no cooling of any type or shade to protect the delivery. The beer and brandy was in the direct sun for nearly 6 and half hours. This is unacceptable and will directly impact the product quality and lead to premature ageing. Why is it that this is the type of customer service Makro thinks is acceptable? I feel they like to take my money but then don't want to deliver proper service!!
When ordering online Marko does not seem the best option
No I have not received any update or feedback. I eventually went to the store at my own cost and time to sort out the matter. Makro has zero customer service and feels absolutely nothing. When I was at the Riverside store it was as if I was an inconvenience to the Makro staff and it took over an hour to sort out the mess.
Makro does not value the customer that is for sure. I was informed by the store how great the Black Friday went for them but this customer had at my own cost sort out their mess!
THAT MAKRO FEELING IS REALY FEELING LIKE VOMITING
Sean
No I have not received any update or feedback. I eventually went to the store at my own cost and time to sort out the matter. Makro has zero customer service and feels absolutely nothing. When I was at the Riverside store it was as if I was an inconvenience to the Makro staff and it took over an hour to sort out the mess.
Makro does not value the customer that is for sure. I was informed by the store how great the Black Friday went for them but this customer had at my own cost sort out their mess!
THAT MAKRO FEELING IS REALY FEELING LIKE VOMITING
Sean