Makro Online bad customer services

Makro Online I am extremely disappointed in your service. I started odering from your online store last year. The reason was that I love the M-Brand Sparkling water but they really have in store. The first couple times we ordered the issues were (1) not delivering within the specified times you state on your site namely 5-7 days. And this was due to some logistics strikes that were effecting you. We phoned, It got escalated and problem solved, (2) you didn't have certain items in stock, which by the way it does not say in your site that item are out of stock you just notice that stuff gets removed from your order, but even that time you re-reimbursed me on time. This time however not the case. After ordering the water again and it not being in stock you we were to be re-reimbursed. We thought nothing of it. After waiting a week for the re-disbur*****t to show there was nothing. I phoned that said it takes 14 day and should be in my the 13 Feb. 13 February came, nothing. I phoned again, the matter was than escalated. Received an email stating it has been escalated. A week later I phone, they tell me it should have been in and I must check my bank as it would have been back dated, I checked. Nothing!! They'll speak to finance and get back to me. Nothing!! I phone ask to speak to a manager today 24 February and after holding for almost 8minutes the call gets dropped. On Saterday it will be a month since the order and I still haven received my R360 (Not R3m, R360). I'm highly disappointed!!