Makro online - Bad customer service

I ordered an Alexandra double bed unit on 25/11/2019 where makro states online that clearly it takes 2 to 5 working days for delivery, my husband phoned on 28/11 to follow up as it was still in progress since monday 28/11, the guy he spoke to said it will be packaged and courier to us by 29/11. On 2/12/2019 i phoned and they informed me that there was no stock, ( absolutely nobody informed me about this before 2/12/2019) and that they will follow up with me asap that SAME day, nobody followed up at all, 3/12 i phoned again and they processed it for asap, then someone phoned me and said they wil refund but it takes 10 days. Filing a Complaint on HELLO PETER! I'll never use makro online again. I feel that they are *********** and full of empty promises, they demand asap payments but when it comes to their customer care they suck. I am also closing my makro card account after this. I will not support them again. They have not even attempted to try and compensate or make up for their wrong doing and my inconvenience that all of this has caused and just shrug it off as nothing important. I had family members sleeping on a matress on the floor because I put my faith in them to deliver on time.

Totally ***********