Makro Online bad customer service

On the 21st of September I bought 4 x 20 litres of exterior paint from Makro's Online Store. I paid R3596 (this was not a small order). I chose the option to collect from Makro Strubensvalley. 23 days later and my order is still not ready for collection. I called the Makro Customer Service number various times, and every time the person on the other side told me the order will be ready in a couple of days. I also emailed to complain about the bad service and was told that they don't have stock at Strubensvalley. They do have stock at other branches but won't allow me to collect from there because I opted to collect from Strubensvalley. I cancelled this order twice and asked for a refund so that I can buy the paint elsewhere, but my emails have been ignored. In the meantime, the work at my house had to come to a standstill, because of Makro Online's bad customer service.

This is my second bad experience with Makro Online. A couple of months ago I ordered microphones and my order was delivered at the wrong address. Someone even signed for it at this address. It took Makro nearly 6 weeks to collect the microphones again and deliver to my address.

I am not a happy Makro customer anymore. I fail to understand how it can take one of the biggest retail stores in the country 23 days (and counting) to process my order.

This was definitely my last Makro Online order!!!