ZS
Zelda S
1 reviews | Active since Aug 2025
27 May 2026, 08:38
Makro online
Ordered 2 faucets from Makro online, would have gone to a shop to purchase, but this was only available online. Order placed 10 May, Delivery received 12 May, but only 1 item delivered. I immediately logged the issue with the online call centre. I was informed to log a return with the reason of short delivered. Since then it's been a back and forth of me calling every few days and getting absolutely no resolve to the issue. This is really getting ridiculous. The last agent I spoke to today put me on hold, I waited 20 minutes. This is what they do, you get put on hold until you give up or run out of airtime.
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Replies (2)ZS
Zelda S's updateReviewer Update
27 May 2026, 09:24That's what you don't seem to understand. NOTHING WAS RETURNED AS I DID NOT RECEIVE THE PRODUCT!!!
I was told by your consultant to log a return with reason being short supp****, which is what I did. I even added a note to say that I only received 1 of the 2 items. As apparently this is your procedure when something is short delivered. That is the issue, the item was short delivered.
If you can give me a credit I can re-order the item, but your consultants cannot do this either. I've just been on hold again for 20 mins TWICE this morning and your consultants can only give me the feedback that 'it's been escalated'. Apparently you don't have supervisors or managers on the call center floor that can escalate an issue any further.
I need this delivery to be done ASAP. Alternatively give us the credit so we can order the item again or issue a refund.
I was told by your consultant to log a return with reason being short supp****, which is what I did. I even added a note to say that I only received 1 of the 2 items. As apparently this is your procedure when something is short delivered. That is the issue, the item was short delivered.
If you can give me a credit I can re-order the item, but your consultants cannot do this either. I've just been on hold again for 20 mins TWICE this morning and your consultants can only give me the feedback that 'it's been escalated'. Apparently you don't have supervisors or managers on the call center floor that can escalate an issue any further.
I need this delivery to be done ASAP. Alternatively give us the credit so we can order the item again or issue a refund.
ZS
Zelda S's update27 May 2026, 09:24
Reviewer Update
That's what you don't seem to understand. NOTHING WAS RETURNED AS I DID NOT RECEIVE THE PRODUCT!!!
I was told by your consultant to log a return with reason being short supp****, which is what I did. I even added a note to say that I only received 1 of the 2 items. As apparently this is your procedure when something is short delivered. That is the issue, the item was short delivered.
If you can give me a credit I can re-order the item, but your consultants cannot do this either. I've just been on hold again for 20 mins TWICE this morning and your consultants can only give me the feedback that 'it's been escalated'. Apparently you don't have supervisors or managers on the call center floor that can escalate an issue any further.
I need this delivery to be done ASAP. Alternatively give us the credit so we can order the item again or issue a refund.
I was told by your consultant to log a return with reason being short supp****, which is what I did. I even added a note to say that I only received 1 of the 2 items. As apparently this is your procedure when something is short delivered. That is the issue, the item was short delivered.
If you can give me a credit I can re-order the item, but your consultants cannot do this either. I've just been on hold again for 20 mins TWICE this morning and your consultants can only give me the feedback that 'it's been escalated'. Apparently you don't have supervisors or managers on the call center floor that can escalate an issue any further.
I need this delivery to be done ASAP. Alternatively give us the credit so we can order the item again or issue a refund.
ZS
Zelda S's updateReviewer Update
27 May 2026, 09:38By the way, nice try on getting AI to do your responses, clearly only picks up on key words as a 'response'.
ZS
Zelda S's update27 May 2026, 09:38
Reviewer Update
By the way, nice try on getting AI to do your responses, clearly only picks up on key words as a 'response'.