Makro Online - Awful Service

I must admit, I am so disappointed and angry at Makro online at the moment.

On Thursday, 22 August I placed an order for three separate items, and on Friday, 23 August one of my deliveries came. The item in question that I ordered was a black, wireless doorbell and dual-remote combo.

What I received was a completely different product (Same brand, completely different colour, etc etc).

I called Makro that afternoon and spoke to a lady who told me it wasn't Makro's duty to create the return, and that I had to do it on my end. I proceeded to do so, and received a return reference. I then asked her to escalate and she said she would, and someone would make contact with me the Monday, 26 Aug. It is now the end of the day, and I've heard nothing. Also, the item is still at my house: Nobody came today to collect.

What gets me most is that nobody from Makro has the decency to even apologize to me, after this was THEIR mistake, not mine. Meanwhile, they are sitting with my money. I wonder how long it's going to take to receive my item and to get rid of the incorrect one. Please could someone just call me and let me know what's happening, please?

STAY AWAY FROM MAKRO ONLINE: THEIR SERVICE SUCKS!