Makro online are third party sellers and unreliable

I bought 3 products from Makro online and all of them had the wrong description or was delivered broken after long waits for the items to be delivered. I logged a return and waited 2 weeks but nobody came to pick up. I then decided to go into the Makro store to return the products and they said that they cannot take it because they don’t sell those products and Makro uses marketplace where 3rd party vendors can advertise their products. They then called Makro online who kept me on hold for about an hour and told me they will arrange pick up for the following Monday, which meant I had to pack up everything and take it back with me. Now it’s been close to a month since this whole ordeal, and I still haven’t received my refund which is close to R2000 and Makro staff okays the blame game that it’s Marketplace. We as customers are buying from Makro according to us, the brand is attached to the sale and that’s the reason we assume that everything is above board. Makro happily takes the commissions but when there are issues then there’s little to no customer service. The NCC should definitely investigate because this is *****ing at this point.