Makro online are slow
Makro online seems disjointed from Makro operations. You can place an order, but then it delays as there is no stock. The web application for return shows no history, but you receive emails. Called customer service 5x today and on hold for over an hour, well now we online. I called last week and was told the Bennet and read vacuum would be exchanged, two days later received a mail stating case was escalated. The vacuum sits in its box..... gathering dust.
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Replies (2)
Makro's replyOfficial
03 Jul 2020, 16:45Good day Vaughan,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply03 Jul 2020, 16:45
Official
Good day Vaughan,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
's updateReviewer Update
03 Jul 2020, 17:55Good day. Thank you for the feedback however I place no faith in your online system. I had placed an order for a dishwasher, credit card payment went through, days later I get a call...... sorry no stock and you will be refunded..... couple days later refunded. The day the lady cancelled my order without allowing credit to be app**** to another machine, nor substitution of goods with me paying the difference, the order went to Takealot who delivered 2 days later. So you lost the sale. Thanks for the refund though. The Bennet read pet advance vacuum sat in it's box for a week after I was told to repack it and it will be exchanged. After a huge track through Tevo, Dinesh helped me resolve the issue. I then had to drive to Makro Centurion to sort out the exchange and the in-store experience was 1.5 hours wasted time. So I appreciate that operations have been affected by covid 19, however online implies just that .....online, no contact and should be ease of transaction. I don't believe you have managers, when I asked for one apparently there weren't any. So thank you for the update and please thank the the two consultants who are trying to resolve by e-mail after like 15 days, but I am still not sure to which orders they are referring and to which delivery they are talking about.
's update03 Jul 2020, 17:55
Reviewer Update
Good day. Thank you for the feedback however I place no faith in your online system. I had placed an order for a dishwasher, credit card payment went through, days later I get a call...... sorry no stock and you will be refunded..... couple days later refunded. The day the lady cancelled my order without allowing credit to be app**** to another machine, nor substitution of goods with me paying the difference, the order went to Takealot who delivered 2 days later. So you lost the sale. Thanks for the refund though. The Bennet read pet advance vacuum sat in it's box for a week after I was told to repack it and it will be exchanged. After a huge track through Tevo, Dinesh helped me resolve the issue. I then had to drive to Makro Centurion to sort out the exchange and the in-store experience was 1.5 hours wasted time. So I appreciate that operations have been affected by covid 19, however online implies just that .....online, no contact and should be ease of transaction. I don't believe you have managers, when I asked for one apparently there weren't any. So thank you for the update and please thank the the two consultants who are trying to resolve by e-mail after like 15 days, but I am still not sure to which orders they are referring and to which delivery they are talking about.