AG
Andrew G
1 reviews | Active since Apr 2010
29 Apr 2019, 08:45
MAKRO ONLINE ARE ********** - Accept an order, don't deliver and keep your money!
This is the second time posting about this problem.
Last time I received the standard "copy and paste" Makro reply "We're sorry to hear about your experience" ... "We will follow up and provide feedback once received.".....
Yet nothing happens.... Not even a courtesy phone call or email, Nothing!!!
Now, Makro Online, can you please refund me the shipping portion of the order that YOU cancelled!
Andrew
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
29 Apr 2019, 11:41Good day Andrew
Thank you for bringing this to our attention.
I see that this has already been escalated to Finance and we will have to now escalate to Finance management as this has taken too long.
Please accept our sincerest apologies for the delay and kindly allow us to get to the bottom of this and refund your money.
Apologies once again for the delays and the inconveniences this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
I see that this has already been escalated to Finance and we will have to now escalate to Finance management as this has taken too long.
Please accept our sincerest apologies for the delay and kindly allow us to get to the bottom of this and refund your money.
Apologies once again for the delays and the inconveniences this has caused.
Kind Regards,
Makro Hellopeter Team
Makro's reply29 Apr 2019, 11:41
Official
Good day Andrew
Thank you for bringing this to our attention.
I see that this has already been escalated to Finance and we will have to now escalate to Finance management as this has taken too long.
Please accept our sincerest apologies for the delay and kindly allow us to get to the bottom of this and refund your money.
Apologies once again for the delays and the inconveniences this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
I see that this has already been escalated to Finance and we will have to now escalate to Finance management as this has taken too long.
Please accept our sincerest apologies for the delay and kindly allow us to get to the bottom of this and refund your money.
Apologies once again for the delays and the inconveniences this has caused.
Kind Regards,
Makro Hellopeter Team
AG
Andrew G's updateReviewer Update
04 May 2019, 15:11Still Zero response from Makro apart from the standard copy any paste response above.
Still waiting for a courtesy call or email.......... Pathetic!
AG
Andrew G's update04 May 2019, 15:11
Reviewer Update
Still Zero response from Makro apart from the standard copy any paste response above.
Still waiting for a courtesy call or email.......... Pathetic!