Makro Online and Value express POOR customer service

I have an issue with Makro, I bought 3 items in Dec 2025 the 13th. I have only received 2 out of 3 items. I have called the call centre more than 50 times trying to get a refund or my order to be cancelled so that I can purchase the item somewhere else. Every consultant I speak to says they will escalate my issue. It's been over a month now and no feedback received for all the escalations they said they will do. I advise you not to buy at Makro online because they do not treat their customers with respect and their customer service is very POOR. I was advised by the consultants to call the courier company to find out what's the delay and the courier company which Value express said they were hijacked and my parcel was also in transit and I told Makro what the courier has told me but they still insist that I need to tell the courier to change the status on their side but now I'm confused why should I be the one calling the courier for assistance when I have no business with them ? I signed a contract with Makro. I'm now supposed to pay monthly installment, and it includes the 3items which is unfair for me because I bought everything cash using my store credit.