VS
Vijayan S
1 reviews | Active since Nov 2019
21 Nov 2019, 13:59
Makro online and Time Freight service are useless
I had ordered an item through Makro online on 31-Oct-2019. They are supposed to deliver in 2-5 days and I had waited for 21 days and they had not delivered the item. I had followed with Makro customer support online since day 5 for almost 10 days until I got a reference number of the courier service to which they had handed over the courier. Worst customer service I would ever imagine. The frustrating part is both Makro and Time Freight had informed me that they would come back to me please don't ever believe this, they would never ever come back to you. Eventually, I had to cancel the order and I am unsure when I would receive my money back.
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Replies (2)
Makro's replyOfficial
22 Nov 2019, 12:44Good day Vijayan,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this matter has caused you. We will contact our Port Elizabeth branch and our couriers Time Freight with regards to this matter and follow up on your refund request. As soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this matter has caused you. We will contact our Port Elizabeth branch and our couriers Time Freight with regards to this matter and follow up on your refund request. As soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply22 Nov 2019, 12:44
Official
Good day Vijayan,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this matter has caused you. We will contact our Port Elizabeth branch and our couriers Time Freight with regards to this matter and follow up on your refund request. As soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this matter has caused you. We will contact our Port Elizabeth branch and our couriers Time Freight with regards to this matter and follow up on your refund request. As soon as feedback is received, we will contact you.
Please be advised that feedback will be relayed within 48 working hours.
Kind Regards,
Makro Hello Peter Team
VS
Vijayan S's updateReviewer Update
22 Nov 2019, 17:31Hey,
But do you know what, In the Makro site, it had been updated that the item had been handed over to the courier on 1st Nov, actually when I had tracked in the Time Freight courier site it was handed over to them only on 13-Nov-2019?
There are so many loose ends you have to tie up on your side.
I had spent so much time, energy and money to follow up with you guys.
The order number is MAK***. The time freight tracking number is D135340.
The irritating part here is you had provided incorrect contact number and address for the delivery and I had to call the courier service to update it. Till now no one had returned my call as they had promised whenever I had called them up.
I had been continuously following up with Makro through calls, emails and also with time freight for 15 days and all those days they had been giving me false information. I had spent nearly 500 rands only on the phone and had to go shopping daily to feed my kids(toddlers).
I am not going to buy-in until I am compensated for the stress and devastation you had caused to me and my family.
What would you do if it happens to you?
But do you know what, In the Makro site, it had been updated that the item had been handed over to the courier on 1st Nov, actually when I had tracked in the Time Freight courier site it was handed over to them only on 13-Nov-2019?
There are so many loose ends you have to tie up on your side.
I had spent so much time, energy and money to follow up with you guys.
The order number is MAK***. The time freight tracking number is D135340.
The irritating part here is you had provided incorrect contact number and address for the delivery and I had to call the courier service to update it. Till now no one had returned my call as they had promised whenever I had called them up.
I had been continuously following up with Makro through calls, emails and also with time freight for 15 days and all those days they had been giving me false information. I had spent nearly 500 rands only on the phone and had to go shopping daily to feed my kids(toddlers).
I am not going to buy-in until I am compensated for the stress and devastation you had caused to me and my family.
What would you do if it happens to you?
VS
Vijayan S's update22 Nov 2019, 17:31
Reviewer Update
Hey,
But do you know what, In the Makro site, it had been updated that the item had been handed over to the courier on 1st Nov, actually when I had tracked in the Time Freight courier site it was handed over to them only on 13-Nov-2019?
There are so many loose ends you have to tie up on your side.
I had spent so much time, energy and money to follow up with you guys.
The order number is MAK***. The time freight tracking number is D135340.
The irritating part here is you had provided incorrect contact number and address for the delivery and I had to call the courier service to update it. Till now no one had returned my call as they had promised whenever I had called them up.
I had been continuously following up with Makro through calls, emails and also with time freight for 15 days and all those days they had been giving me false information. I had spent nearly 500 rands only on the phone and had to go shopping daily to feed my kids(toddlers).
I am not going to buy-in until I am compensated for the stress and devastation you had caused to me and my family.
What would you do if it happens to you?
But do you know what, In the Makro site, it had been updated that the item had been handed over to the courier on 1st Nov, actually when I had tracked in the Time Freight courier site it was handed over to them only on 13-Nov-2019?
There are so many loose ends you have to tie up on your side.
I had spent so much time, energy and money to follow up with you guys.
The order number is MAK***. The time freight tracking number is D135340.
The irritating part here is you had provided incorrect contact number and address for the delivery and I had to call the courier service to update it. Till now no one had returned my call as they had promised whenever I had called them up.
I had been continuously following up with Makro through calls, emails and also with time freight for 15 days and all those days they had been giving me false information. I had spent nearly 500 rands only on the phone and had to go shopping daily to feed my kids(toddlers).
I am not going to buy-in until I am compensated for the stress and devastation you had caused to me and my family.
What would you do if it happens to you?