Makro Online and Riverside service stinks

I have two orders that I've been battling to get refund on. The orders were online orders, shipped from Makro Riverside. I'm disgusted and disappointed at the WhatsApp customer service and their incompetence, these are small amounts to be battling for over a month with. The second order being the worst, I was short paid on the actual refund, and sent from pillar to post. When the items were delivered, I sent an email directly to the store to inform them that the Coco pops were opened and had missing quantities, the box of tinkies was missing and a harpics bottle also missing. Over a month later I am ignored by the store, I keep following up on the items to be refunded on the WhatsApp line to no success. The lack of customer service and satisfaction has gone to the pits at Makro. This has become a habit lately where by even in-store you will find open boxes of biscuits and chips etc.

This is not the first I'm missing items in my order . I spend thousands on a monthly basis either in-store or online and this is the ****en **** service I get. I want my money on both orders. MAK*** & MAK***. Even worse consultant claimed that MAK*** was refunded but couldn't even send the proof thereof, I only got proof for MAK***, that's whereby I realised I was going to get short paid.

Even worse, they'll never call to offer alternative knowing ****en well that refund takes 10 working days, meanwhile they didn't want that long to get their money for orders that are showing as in stock on their website