Makro online and PE Branch

Unsatisfied customer, placed order with Makro online& PE Branch, 7 Oct 2024 before 12am, order nr MAK***, called and chat with various makro help online staff on Friday to ask them what is the holdup with order, I didn't get the proper assistance from them and they did not resolve my query on Friday, which according to me was the 5day threshold, and before when i placed orders, it never took so long to receive a package, online status still showed the second step which was not even packed yet.I had to contact them this morning (monday) again which the online staff told me its ready, i can go pick up the package, when i got there the order was never even packed and I had to wait another 1hour for them to get the order sorted. the online lady said i can use the names sheona or natasha for online help line reference, and that she did send out communication to them, when i got at store the lady new nothing or didn't receive any communication from the online help line staff. Unsatisfied because I waited this long for order, as a customer what i noted in the pe branch is that they are over staff and just hanging around cross talking over customers, and not doing what they suppose to do. that is very notable for a customer , its not professional at all. Also what I experienced online, is that they cancel products without customer consent, and they order products from various stores and not from a makro store branch and that makes a split in orders and deliveries, which I can't grasp, why, they put these products online at Makro, but seek for other stores assistances. That I don't understand, and maybe something Makro management can sort out for future online purchases. They should have individual online shopping branches when advertising makro products. its messed up really, I received a part 2 out of 2 order on Thursday which was only 1 item, and 1 out 2 which was 33 items and not delivered at the same time. bad service really.