Makro Online and Makro Crown Mines bad service

This is the worst service ever. I ordered online on the 29th of November. There was no movement until the 5th of December after I phoned and escalated the cases 5 times. Now it is stuck again in the same status. I have received an SMS to say that it has been handed to a courier but no name or reference. The store did not update the system. Makro Crown Mines never picks up the phone so you cant even ask them. All the customer service agents just keep on telling me they can get a hold of the store. I have spent over 200 minutes following up with Makro. When I wanted to cancel they said that has to be escalated to the store. After experiencing the bad service with Makro Crown Mines I did not want to take that risk as it would have taken just as long. I still don't have an update even after phoning again and trying the WhatsApp help number. What can I do? I have spent all the money that I saved on the item in airtime.