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Boitumelo P

1 reviews | Active since Oct 2011

27 Feb 2024, 11:59

Makro online *********** and horrible service

Makro needs to stick to physical stores I have never seen a more *********** service provider when it comes to online orders, please save yourself the trouble DO NOT order on Makro online, you will wait for your order beyond the ETA, when there's an error with your contact details or address you will call to update them they'll just update it on the system and not actually inform the store, then the store will keep sending your parcel to the wrong address, oh did I mention you will also have zero communication regarding your order, and the call centre agents put you on hold until you get disconnected and won't bother calling you back, the WhatsApp chat is even more of a joke you either get a rude response, no response at all or a generic message like it's written by a bot. I ordered on the 19th of Feb by the way, today is the 27th I haven't received my delivery.

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BP
Boitumelo P's update28 Feb 2024, 07:48
Reviewer Update
Please advise why my order was delivered to the incorrect address yet again, I received a call from the receptionist at the incorrect address yesterday, advising me that I have a delivery waiting for me when I have been going back and forth with your contact centre since the 19th of February to correct my delivery address, can someone from management please contact me and correct this or just cancel the whole and process a refund, I'm exhausted and frustrated with you guys you have no regards for your customers, yet again I will say this your service is -100 out 10 by far the worst I have experienced in my entire life of shopping online, maybe you only cater to the rich with big orders because they were you treating is absolutely sad.