Makro online and being ****med feel VERY SIMILAR

So when it comes to Makro, I have to select 1 star, the Hello crew should really consider 0 as an option here So on the 15 Nov 24 I paid in full for a Hisense 43' Smart UHD TV 43A6N, for delivery Tue 19 Nov 24.

Today is the evening of the 3 Dec 24, and I have no TV, nor do I have the faintest idea what the problem is. I have spoken to many many many very nice absolutely useless people, a list of what's up communications longer than I am tall, and not only do I not have a TV, I STILL DO NOT KNOW WHAT THE ISSUE my possibly be. Nobody can tell me anything aside from the collection was attempted on the 15th by courier guy, collection not ready and apparently courier guy cancelled collection on the 20th, why you ask, I DON'T KNOW, and Makro can't tell me. I have had countless escalations to the store, a couple of "your TV has been dispatched, one the courier has been changed delivery 2 Dec 24, but alas no TV or explanations. I will include just the latest email transcript in this review, I do believe there will be a space issue if I include the what's up communications. I am not a smart man, bit I can tell when a system is created to provide the semblance of helping caring interest, but actually exists exclusively to protect against your own customers. It is impossible to speak to the same person twice, and the all just vomit up the same tutored lines, say they have escalated the issue, and disappear in to the night. The ones that do promise you something can spew forth any nonsense at all, and again just disappear... When I do manage to corner somebody, they either can not reach the store or the alternate, anybody in the store. PLEASE PLEASE do not use their services, you will be disappointed.

Latest email communication below:

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Sherwin JutaJuta (Makro)

Dec 3, 2024, 16:04 GMT+2

Good day Johan I trust this email finds you well. I have escalated the matter to the Port Elizabeth store and we are currently waiting on feedback from them. As soon as we receive feedback, I will make contact with you. I apologize for any inconvenience that this may have caused. Reference for the call: *** Kind regards, Sherwin Juta Makro Support Team Consultant - Makro National Contact Centre A division of MASSMART Holdings Limited Tel: ***/ *** www.makro.co.za

This email is a service from Makro. Delivered by Zendesk [9X1M6N-01G7E] Young man, this matter has been escalated countless times, it literally is less than useless. Ek bel jou more oggend, first thing in the morning, en dan soek ek my TV afgelaai, niks Econo *** ni , overnight of my geld terug, immediately soos julle betaal is, en wat ook al dit my Kos Om die selfde TV te kry erens anners te kry uit julle sak uit.

Ek Wil ook niks hoor van di PE store Ni, sover Ek kan vastel is hulle n rumor. Kry my TV by my uit van n ander branch af.

As Ek weer die woorde escalation to the store hoor Gaan my brein ontplof

Praat jou more Show quoted text