Makro Online an absolute disappointment

I gave them 1 star, because I had to, to proceed. Lately a huge amount of Makro's products is only available "Online". We have a local store, but I have to buy online. On the 5th of Dec 2024 I placed an order for 2 products, one a gas stove of a specific size that was only available at Makro Online. We could not find the product anywhere in SA. On placing the order, I received an email confirmation, and they also said I will only receive the stove on the 16th. On the 17th I contacted Makro and they said it was ready, and they were waiting for the courier to collect. on the 18th the same story. I offered to send our courier, but they only use their specific courier. Same story on the 19th. The ladies on the 18th and 19th "escalated" the parcel. On the 20th, yes! the stove was still not collected. The lady at Customer Relations made an arrangement with me that I will come to the shop to accept the parcel on the 23 or 24, as it will then be in Bloemfontein and we will be closed for the holiday. The people are very friendly - that unfortunately is it. I received an email on the 3rd of January 2025, informing me that Makro apologizes, but due to the fact that they could not source what I ordered????, they will now refund me. Since the 6th of January I have spoken to various people. If they could not source a stove, what was ready to be sent to me? Yes, I received the refund. The issue is why lie? I had a client (still do) waiting for the stove. I can't get to a Supervisor, Manager or anyone in a senior position to sort this out. They are still advertising the stove. I want to know - can they get one now as it is on promotion? I am not going to place my order before they confirm they have the stove. The local lady tried her best to assist, she sent a mail to all the necessary people. Four days later, no one has even tried to call me. So, think very carefully before you make use of Makro Online and believe the Google Reviews - they are not positive.