Makro online absolutely useless

I placed a R10 000 order with Makro Online on 26th December 2024. The reason I bought it at Makro was because they could deliver on the 30th December. I have tracked my delivery on 27th and saw that it was packed and awaiting courier pick up on the 26th already. When I checked on 30th at 11h00, I saw that it still hadn't been allocated to a courier yet. I called the USELESS helpline and was told it will "probably" be delivered tomorrow. NOT GOOD ENOUGH. I only spent my hard earned money with Makro because of the delivery schedule. NEVER AGAIN. Stay away from Makro online. When I called at 12h00, the agent stated she will call me back. 3 hours later still nothing. I have then tried to call 6 times. Every time I was told the same thing. WAIT. When I asked to speak to a manager on 2 occasions, I was conveniently cut off. Every time I called I had to say the same damn story again and again. Ridiculous. Makro....please don't copy and paste your standard response. I called the head office 3 times and got no answer. I give up.