MAKRO ONLINE - ABSOLUTELY APPALLING SERVICE

I placed and order for 4 cases of beer on 8 June 2020 to see me through the lock down period. I paid the invoice as well as the R90.00 delivery fee, accepting that delivery would take 10- 14 days. After 2 weeks, I still had not received my order and started to call and email the customer care line - with no response. Eventually an email came through to say my order had been delivered - I tried calling and emailing again, day after day. I then received a survey call asking me to rate the service, when I explained that I could not rate a service I had not yet received, the lady informed me that she would escalate it and email me withing 24 hours - that was 2 weeks ago. Eventually I contacted 3 general managers via email and they assured me that my delivery would be made - they then delayed it further to Monday the 13th July ... which of course was cancelled due to the immediate ban on alcohol sales. I will never support MAKRO online in the future! They have a complete disregard for customer service and queries, they lie blatantly when they say they will revert back and they really don't seem to care about their lack of service. I have yet to receive any form of apology or contact and am still waiting on confirmation for my refund which I requested yesterday. NEVER AGAIN!