Makro Online - Absolute nightmare !!!!

This is for an Online Order I placed this on the 8th of AUGUST and Have NO ITEMS to DATE (23 Aug):

- THE WRONG ITEMS was delivered and the WRONG Items it was returned on the 17th Of Aug. No one from the Call Center can tell me to date (2 weeks later) if they have made a delivery for the actual original ordered items and what the waybill is or if I actually going to get the items. It just reflects on the web site the the items are collected (which is the wrong items, which has been returned). And care centers just dont not respond to mail/emails.

This is a x2 part order where there is also a collections part. It Has taken from the order date (8th of Aug) until 20th Aug to tell me that only partial items are available for stock/collection (never mind this is Paid for and confirmed online) and refund was done on some items. There was a discussion on swapping some items for other items with the staff at Makro Alberton. NO ONE HAS CONFIRMED what or IF ITEMS is swapped, or WHAT has Been refunded, or if the ITEMs refunded are part of the Part 1 Delivery items... WHAT IS going on, one one seems to have a clue what is going on.

MAKROs Online service is an Absolute nightmare !!!!.

These were planned for gifts for Birthdays, and due to the lack of response and help and general lack of Makro Staff Process to Deal with WRONG item, Returns and round about calls between Online STAFF and Shop Staff (Makro ALBERTON) and general Online process to secure STOCK before paying; Marko Online has a very very far way to go before I will try Purchase anything online from Makro again.

I will be CANCELING the entire order that wasted 2 weeks and constant follow ups, as their online competitors could probably delivery before Makro decide to come around.

Dont Offer an Online Service if you not geared to service it Properly.