Makro online... Absolute *****

Item: Makro
Rating: 1
Author: Annelicia van der Merwe

This ****test place ever to order online. My order that is placed on 27 Dec is still not delivered. The first excuse was when I phoned them on the 14 of Jan ... 1 day after Estimated delivary is that the supplier was closed for the holiday season. just phoned them now. They told me the book I ordered is out of stock. when I get upset and asked them who their manager is they put me on hold. I spent more than 15 minutes on the phone with them each time. Not one of them even bothered to contact me once to keep me up to date. they sit with my money and refuse to give me my product!!!

Helpful (0)

Replies (1)

Makro's replyOfficial

23 Jan 2020, 15:39

Good day Annelicia,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our Online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply23 Jan 2020, 15:39

Official