Makro online absence of service

Bought a double storage base and mattress online from Makro. Delivery was shown days before end May. When this did not happen we had to contact them numerous times just to hear there is no stock, showed stock when we paid. A refund was promised after numerous calls, 1 June no refund. People are not helpful or knowledgeable neither friendly. Makro is the worst with online deals that I have ever seen, they can learn from alot from other companies, also much smaller companies. Now I don't have the goods nor the money which was purchased because it was needed urgently in our spare bedroom.