MAKRO ONLINE ****

I ordered 2 items at Makro Online, the received with completely different item than what i ordered. I called and advised to return both line items since it was 1 order. I did. The parcel was collected and refund was only on 1 item. My question was what happens to the other item which I never received. I have been calling explaining the situation. Again, was advised to re return on the remaining item. I did. I got an email from Melusim Mbonambi, and Matshidiso Mafisa copied, saying the return is declined it doesnt comply with Makro Marketplace 14 day return policy and no refund will be processed. I responded telling the same story that it was one order with 2 line items, i never received any of what i ordered, only but received something totally different hence the return, only 1 item which is already returned, collected and refunded. I called again, Thabang, promissed that it is in process..few days later nothing happened. I went to Makro Cape Gate , explained my story, again promised that I will be called and its gonna be sorted. Nothing since no call. Been using my airtime and my petrol trying to sort out this issue, nothing. Seems like i am loosing my R299 to this big company, Makro.Seems like the dont reconcile their stock inorder to see what i ordered, what i received, what i returned and what has been refunded...

In all this, MAKRO ONLINE has ****MED me R299.....I JUST PAID THEM R299 WITHOUT GETTING ANYTHING FROM THEM.....