Makro Online

My sister ordered a TV stand and a table from Makro Online on 27 November 2025, expecting normal delivery timelines. Instead, the order was only delivered on 9 January 2026, more than a month later. Throughout this period, Makro repeatedly **** about delivery dates, giving false assurances over and over again. When the furniture finally arrived, it was damaged. The TV stand’s ceramic top was broken clean into two pieces, and the table legs were also damaged. This clearly shows poor handling and zero quality control. To make matters worse, when we tried to return the damaged items, Makro refused the return, claiming they needed the original boxes. This is completely unreasonable — who realistically keeps large furniture boxes for weeks, especially after such delayed delivery? Customer service was absolutely terrible, unhelpful, and showed no accountability for their mistakes. This entire experience was frustrating, disappointing, and a complete waste of time. I would not recommend Makro Online to anyone, especially for furniture. Save yourself the stress and shop elsewhere