MAKRO ONLINE - A TOTAL DISASTER. ITEM GOT ******

I have ordered and paid for a Black Friday special on an ELEGANCE 12000BTU INVERTER SPLIT AIRCON with Makro Online. After not being able to contact anybody to confirm delivery, I received an invoice today. When I phoned them, based on the number on the email, I was informed that the product was already signed out - I have collected the product! The special was for delivery only - which I had to pay extra on the invoice, so why would I collect! I have been speaking to Rosetta at Makro Crown Mines to try and resolve the issue. The service is non excisting and now it seems that I have been ****** by someone, I assume from Makro who had my name as part of their system. PLEASE ASSIST ME WITH VIDEO OR SIGNATURE FOOTAGE WHERE I SIGNED FOR THIS ITEM.