Makro Online a NO NO NO NO NO go

Good Day,

Trust you can finally assist and sort out this matter. A complaint will also be logged on MyPeter following a month of dissatisfaction.

A drying rack was ordered online. It was delivered - DAMAGED. The call centre staff is really friendly. However to log a return was problematic Eventually another drying rack was delivered, even MORE DAMAGED than the first one. Logging a return a second time has been problematic WITHOUT any joy thus far We would like a refund and the item to be collected. Please send a response by 25 March 2024 on how this problem IS solved.

...a response on Hellopeter is hidden - this is the reponse. To date I am still sitting with the broken drying rack and the issue has not been solved. At this stage it is worth putting the drying rack in the trash and forget about the refund. This has taken so much time and effort without solve.

MAKRO online is a NO go. Rather shop at Take-alot. Their returns a way better

THIS WAS their response to the Hello Peter complaint - NO SOLVE YET

Ashley Mqedlana (Makro) Mar 25, 2024, 09:39 GMT+2

Good day Bruwer, We trust you are well. Thank you for reaching out to us on our Hellopeter platform. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. We have escalated your query about the damaged item received to the relevant department and will provide feedback once we receive a response. We will continue to follow up on the matter to ensure that it is addressed and resolved as urgently as possible. Once again, we do apologize for the inconvenience cause. Regards, Ashley Mqedlana Makro SA - National Contact Centre A division of MASSMART Holdings Limited Tel: ***