SS
Sonya S
1 reviews | Active since Jan 2015
13 Jan 2025, 12:34
Makro online a no from me!
I made an online purchase 4 Jan 2025 and received my good 9 Jan 2025. It was a luggage set which is to be used for my upcoming overseas trip THIS WEEK. The bags arrived - broken packaging (bubble wrap thinly placed on the bags, a broken zip, scratches etc. I immediately reported it to telephonically, via email and via their website. To date I have been receiving from them are apologies and the words, it has been ESCALATED. Makro you are putting a damper on what is supposed to be a well organized holiday!!!
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Replies (2)SS
Sonya S's updateReviewer Update
18 Jan 2025, 11:55Good day
Unfortunately too little too late. I am in holiday already and was forced to buy new bags which has left me out of pocket.
The bags are still at my office (delivery address) so they can collect whenever they feel they have the time.
I am expecting a full refund thank you.
Unfortunately too little too late. I am in holiday already and was forced to buy new bags which has left me out of pocket.
The bags are still at my office (delivery address) so they can collect whenever they feel they have the time.
I am expecting a full refund thank you.
SS
Sonya S's update18 Jan 2025, 11:55
Reviewer Update
Good day
Unfortunately too little too late. I am in holiday already and was forced to buy new bags which has left me out of pocket.
The bags are still at my office (delivery address) so they can collect whenever they feel they have the time.
I am expecting a full refund thank you.
Unfortunately too little too late. I am in holiday already and was forced to buy new bags which has left me out of pocket.
The bags are still at my office (delivery address) so they can collect whenever they feel they have the time.
I am expecting a full refund thank you.
SS
Sonya S's updateReviewer Update
28 Jan 2025, 16:43To date no reply from Makro. Bags were collected but still No email advising on the way forward.
Sad Makro Sad
Sad Makro Sad
SS
Sonya S's update28 Jan 2025, 16:43
Reviewer Update
To date no reply from Makro. Bags were collected but still No email advising on the way forward.
Sad Makro Sad
Sad Makro Sad