Makro Online- a customer care nightmare!

Makro Online order complaint

Here is my nightmare customer care experience with Makro online, note that Makro promises delivery after 2-5 business days after receiving payment: *24 January: order placed and paid 27 January: updated order delivery address *28 January: according to online tracker the order was packed and ready to be shipped. *31 January: follow-up call to confirm status, says order will be delivered on 3 February and escalated. *4-6 Feb: 3 calls and 1 email to check status as order was not delivered on 3 Feb. *7 Feb- Cancelation of order via email and call, said documents will be sent for cancelation and that query has been escalated to next department. *8 Feb: Call and email to check cancelation status, said I will receive a call as they escalated to refund department. *10 Feb: Call to check cancelation status, said I will receive a call as they escalated to refund department (call will happen on same day). Courier phones and want to deliver product, meaning my cancelation request was not communicated, courier was not aware that order was canceled. *12 Feb: Call to check status, first call gets cut from call centre acter waiting 15 minutes. Second call lasts 22 minutes without a definite answer.

Since 24 January there has been 15 business days. Since my cancelation request there has been 6 business days, still, I have not been helped. None of my emails or WhatsApps to the chat bot were answered. I think this kind of service is shameful for a large company!