Makro online

Makro online

I am receiving really terrible service, and very little customer support. I purchased an online only air fryer in December 2024, which arrived on 6th January 2025. The air fryer was delivered on the back of an open trailer vehicle in the rain and my required delivery pin number was not even taken. I was away and so only opened the item on 12th January 2025, upon opening the whole side of the air fryer had been damaged, broken pieces lying in the box. I immediately requested a return which was well within the 14 day policy. I received no correspondence and eventually I took the product to Makro, only to be told they cannot help me as online only deals belong to 3rd party companies that they just help sell on their platform and that I would have to wait for the online customer service email, eventually got an email to say that the request has been received and will be collected and responded to within 2-4 working days. 21 working days later and 3 emails of complaint they eventually sent the courier to collect the item. Once again nothing given as proof of collection except on the email I have a reference number. I was told the assessor needs to take a look and I will receive correspondence about the product soonest (4th of February 2025) it is now the 13th of February 2025 and nobody has gotten back to me even though I have sent 2 more emails requesting any feedback. This is ridiculous.