Makro Online

I sent te mail below to the Makro care and Makro online support team, I received reference numbers, but no feedback ever. I have been calling daily for an update on my order and each time I am told that they will follow up with the courier. My delivery was to be made on the 5th of April 2025, but order has not been received. On the reply the mail states - Thanks for getting in touch, we’re on it. What a load of nonsense as no action was taken or feedback provided.

This is the worst ever online experience I have ever had. I will never order from Makro Online ever again.

To whom it may concern, I hope this email finds you well. I am writing with a sense of incredulity regarding my recent online order. The delivery date was initially scheduled for the 5th of April, but to my dismay, the order has not yet arrived, nor have I received any updates about its status. This morning, I called the Makro ***number to follow up on my order. The first person I spoke to informed me that my order is ready for collection but has not been picked up by the courier yet. They assured me that I would receive feedback on the delivery within 24 to 48 hours. Given the circumstances, I found this timeframe unacceptable and requested to speak with a supervisor. I was placed on hold for 24 minutes and subsequently transferred to another individual who did not take down my details but instead directed me to an automated system to rate the call. Frustrated, I called back and spoke to Lungile, who told me she would need to follow up on my order and provide feedback within 24 to 48 hours. However, she did not mention that the order was ready for collection. This has truly been the worst online shopping experience I have ever encountered. Despite the immediate payment for my order, it appears that the Makro online team is experiencing issues fulfilling the promised delivery date. This is incredibly disheartening and unacceptable.

I would greatly appreciate it if you could provide me with information on the status of my order and the reasons for the delay. Thank you for your attention to this matter. I look forward to your prompt response.