Makro Online

I ordered the PrimePickSA Compact Instant Electric Water Heater with Digital Display, Thermostatic Faucet & Shower Unit for Bathroom & Kitchen, including the Thermostatic Valve Faucet, on 02.10.2025. I paid and received a payment confirmation, but since then, there have been no updates on the tracking system.

Yesterday, I called customer service, and my issue was escalated. Today, I called again, but they were uncertain about the delivery date and said they only communicate via email. I’m still waiting for that email and have no idea if the item will be delivered or if it’s out of stock.

I’ve also read on Hello Peter that many customers are dissatisfied with similar delays, and I’m worried I might become one of them, waiting indefinitely.