Makro online

I bought lunch cooler bags at makro online , on the 20the of January 2025 . N week after that the bags was broken at the zips I logged the call at makro online service if I want to log a return on the app I cannot it's grey out. I logged the fort call at *** at the end of January no reference they said they Wil logged the call and someone with get back to me . No come back I hade to drive 160 km to poet elizabeth makro , where no one was able to assit me they say the prodiluck is form market place , I did not deal with market place I was dealing with makro so makro must exchange my lunch cooler bags , I paid R140 and R170 .