Makro Online

Feedback takes forever

Not in my case, it has nothing to do with back log. Just another excuse line. My product is still sitting at value express. I was informed that it would arrive on Saturday 20/12/2025 but they have still got the bike but thanks for the lies, you really do care.

On the 23/12 I was told that [12/23, 15:38] Makro Online SA: I’ll personally contact the store to find out exactly what is going on with your return. On your side, you can also reach the store directly at *** for updates.
[12/23, 16:19] Makro Online SA: Feedback will be provided within 24-48 hours..I am still waiting. This is the nonsense that is fed to me to string me along

I reciebed a call today from Shariefa and was informed that 24 to 48 hours means 8 hours a day and in working day which will be 6 days on a response after escalation. If my customer service was like this I would be fired. Still no informed feedback abou the status of my return ,, it is incredibly frustrating that I refuse to ever purchase anything from Makro again. I have to take this further ,, Consumer protection act to report this matter further

Still not a word. This is mind blowing to think how disgustingl you treat customers.Always escalating taking longer than 24 to 48 hours. I am very angry I am sick of it

Still nothing not a call. No clear indication as to when I will receive a response with accurate information. Always waiting on the store and escalation of 24 to 48 hours. Makro 24 to 48 hours are non stop. The one departmen does not know what the other department is doing. The logistics company value express deliver the wrong product to the store, the customer needs to call them as Makro phones me to tell me that they did not receive my product only a small box. I called value express which is what Makro should of done.. it's a circus 🎪 neverending

[2025/12/31, 21:24] Sylvia: [12/23, 15:12] Makro Online SA: It usually takes 2–3 working days after collection for the customer to be provided with feedback; however, there might be a delay. I will escalate to the store so they can advise what is going on.
[12/23, 15:14] Sylvia: That's all I hear about - escalation. When can I actually here some information
[12/23, 15:14] Sylvia: Who can I call
[12/23, 15:14] Sylvia: Or who can call me with information
[12/23, 15:38] Makro Online SA: I’ll personally contact the store to find out exactly what is going on with your return. On your side, you can also reach the store directly at *** for updates.
[12/23, 15:39] Sylvia: Thank you
[12/23, 15:40] Makro Online SA: Is there anything else that I can assist you with?
[12/23, 15:48] Sylvia: When will I hear from you
[12/23, 16:19] Makro Online SA: Feedback will be provided within 24-48 hours.
[2025/12/31, 21:25] Sylvia: Do you see that and do you see the dates of it.... I am still waiting on Emihle with the empty promises
[2025/12/31, 21:26] Sylvia: Is that not more than 24 to 48 hours
[2025/12/31, 21:34] Sylvia: Please put yourself in my shoes this is going on from the 17/12
[2025/12/31, 21:35] Makro Online SA: I understand the process has been delayed. Kindly be advised that I cannot provide you with invalidated information unless it has been confirmed by the store. Kindly note that I have requested the store to contact you and to provide feedback to us.
[2025/12/31, 21:36] Sylvia: It's already 14 days, and no one can tell me what's happening. It's disgusting

I can post plenty more.

[2025/12/31, 15:28] Makro Online SA: Let me put you through to someone who can help
[2025/12/31, 15:28] Sylvia: Hello
[2025/12/31, 15:28] Sylvia: How far is my request please
[2025/12/31, 16:24] Sylvia: Hello
[2025/12/31, 20:11] Makro Online SA: Hello Sylvia! You are through to Lindokuhle from Makro WhatsApp services. Apologies for the delay. I’m happy to assist!

I sincerely apologize that you have not yet received your refund. Kindly be advised that we have requested the store to complete your return. Kindly expect feedback in 24 to 48 working hours
[2025/12/31, 20:44] Makro Online SA: Hi there! 👋 It looks like we haven't heard from you in a bit. Just a heads up, we'll automatically close this chat in 30 minutes 🕒. If you still need help, please don't hesitate to let us know 😊.
[2025/12/31, 21:10] Sylvia: I am here
[2025/12/31, 21:11] Sylvia: I need answers please call me
[2025/12/31, 21:13] Makro Online SA: Kindly be advised that I am unable to call during a night shift. However, I have requested the store to provide you with feedback during office hours.
[2025/12/31, 21:14] Sylvia: Is the bike at the store now
[2025/12/31, 21:16] Sylvia: You are all just stringing me along ... do you know how many times I here feedback 24 to 48 hours, escalation. Please, this is really becoming a nightmare. None of you are giving me clear indication of what is happening
[2025/12/31, 21:17] Makro Online SA: Please be advised that we will retrieve the information regarding the bike from the store, kindly be advised that if the item has been sent for repairs the process can take up to 21 business days,
[2025/12/31, 21:18] Sylvia: What
[2025/12/31, 21:19] Sylvia: I want the refund I am entitled to a refund...I do not accept a repair
[2025/12/31, 21:20] Makro Online SA: Kindly note that I advised that if the item has been sent for repairs, that is not an update from the store. Please expect feedback from the store during office hours.
[2025/12/31, 21:24] Sylvia: I bought it online and I am waiting for straight solid answers ... not hypertheticals. I am tired of all the empty dam promises of nothing
[2025/12/31, 21:35] Makro Online SA: I understand the process has been delayed. Kindly be advised that I cannot provide you with invalidated information unless it has been confirmed by the store. Kindly note that I have requested the store to contact you and to provide feedback to us.
[2025/12/31, 21:36] Sylvia: It's already 14 days, and no one can tell me what's happening. It's disgusting

No responses yet. Not on the whatsapp service either. No one even bothered to respond on the whatsapp.

They are all so committed what a load of croc... I don't even get a call

When I call Makro Ottery all week there is no response on the call

Not even I can get hold of the store. The phone just rings all week