Makro online

I ordered a parcel from Makro’s online store as the product I wanted was only available to purchase online. Before placing my order the delivery as per the website was 2-5 working days. I place my order on the 5th of February 2020.

On the 13th of February 2020 I checked the tracking of my order and it showed that my order was packed on the 6th of February 2020. I phoned Makro on the 13th of February after i received no feedback from anyone and because the 5 working days was due on the 12th of February 2020. I was informed that my parcel was packed and they just need to arrange with the courier company to collect the parcel and I would get a call on Saturday the 15th of February 2020 for delivery and if the courier company did not get hold of me on the 15th he will contact me on Monday the 17th of February 2020.

Another week went by without any communication from Makro or the courier company so again I had to phone on the 20th of February 2020 where I was told the matter will be escalated. I received a mail on the 20th of February 2020 That my enquiry is with their support team for a follow-up.

Without any further feedback I had to phone back again for a 3rd time on the 24th of February 2020 and I was told like the 1st time that my order was packed and they will arrange with the courier company to collect my parcel.

I ended up canceling my order! This is not the first time my sister had exactly the same experience.