Makro online

On the 2nd of June 2023 I purchased a product online for my wife's birthday which was on the 8th June,, I did the payment via discovery miles and balance on credit card via the online platform . Funds we deducted between payu and makro. I checked the order status the next day and it said waiting for payment,,, I called them and they advised there was a issue on their system and I should get bank statement and the discovery miles statement,,, I did submit all required statement and called them this week and I was advised finance is verifying my documents. I have been calling twice a day this whole week and every consultant sees my correspondence and say that they have to escalate it because all documents are submitted and can see all the bank stamped documents in order ,, so twice in a day they have to escalate it. I have asked the all consultants to get the team leader to call me but so far not a single person has phoned or a email to indicate any progress. I am actually shocked at this service and still no birthday gift for my wife. MAK *** is the order and the reference to the call are ***.