DM
Dimakatso M
1 reviews | Active since Aug 2021
14 Jul 2025, 13:25
MAKRO ONLINE ****
I’ve been waiting for a refund for 2 weeks now and just being told that the finance department is busy with the refund . They were so quick to take money from my account for an order they knew they are not going to deliver . I have sent all the relevant documentation, when I follow up I’m told the finance department is busy . It’s not the first time I have an issue with the online service, they tend to advertise items they do not have stock on .
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Replies (6)DM
Dimakatso M's updateReviewer Update
15 Jul 2025, 18:48I just need to be refunded, it is 14 days later without any proper feedback but being told that the finance department is busy. What is so difficult with refunding me . My matter is just not taken seriously , I have made numerous calls and sent endless emails but I keep on being told about the finance department .
DM
Dimakatso M's update15 Jul 2025, 18:48
Reviewer Update
I just need to be refunded, it is 14 days later without any proper feedback but being told that the finance department is busy. What is so difficult with refunding me . My matter is just not taken seriously , I have made numerous calls and sent endless emails but I keep on being told about the finance department .
DM
Dimakatso M's updateReviewer Update
16 Jul 2025, 12:23The Makro finance department seems to be non existent, I am following up everyday and still not getting concrete feedback on my refund . It’s day 16 today and they are still singing the same tune that they will revert back to me once they have feedback from the finance team . Why is difficult to just refund me . They firstly failed to confirm/place the order, then debited my account of which they were comfortable with . Now the money must come back I’m struggling .
DM
Dimakatso M's update16 Jul 2025, 12:23
Reviewer Update
The Makro finance department seems to be non existent, I am following up everyday and still not getting concrete feedback on my refund . It’s day 16 today and they are still singing the same tune that they will revert back to me once they have feedback from the finance team . Why is difficult to just refund me . They firstly failed to confirm/place the order, then debited my account of which they were comfortable with . Now the money must come back I’m struggling .
DM
Dimakatso M's updateReviewer Update
21 Jul 2025, 10:47I have followed up again and I am told the same story about the finance department being busy . I have requested to be transferred to the finance department, the consultant said it not possible they do not take calls . I then requested to be cc’d on the email since she promised to follow up she said it’s also not possible . To me everything just looks like a tactic to refrain from processing refunds . Avoid purchasing online from makro .
DM
Dimakatso M's update21 Jul 2025, 10:47
Reviewer Update
I have followed up again and I am told the same story about the finance department being busy . I have requested to be transferred to the finance department, the consultant said it not possible they do not take calls . I then requested to be cc’d on the email since she promised to follow up she said it’s also not possible . To me everything just looks like a tactic to refrain from processing refunds . Avoid purchasing online from makro .
DM
Dimakatso M's updateReviewer Update
24 Jul 2025, 15:20On Monday ,21/07/2025 I was promised that they are busy with my refund and will be finalised in 48 hrs . I was also promised that they will update me . It’s Thursday today and now I must take it upon myself to follow up again . Why can’t they just process my refund . I will get the same response (excuse) about their none existent finance department when I call again .
DM
Dimakatso M's update24 Jul 2025, 15:20
Reviewer Update
On Monday ,21/07/2025 I was promised that they are busy with my refund and will be finalised in 48 hrs . I was also promised that they will update me . It’s Thursday today and now I must take it upon myself to follow up again . Why can’t they just process my refund . I will get the same response (excuse) about their none existent finance department when I call again .
DM
Dimakatso M's updateReviewer Update
29 Jul 2025, 08:26On Friday 25/07/2025 the consultant I spoke to said my refund is waiting for approval and should be paid over by the weekend , yesterday major repliec privately on my post with a message that there is is no feedback on the matter . I have been following up from the 30th of June and have never gotten any concrete feedback . Why advertise goods you know you will not deliver and go ahead to take someone’s money ? Now I’m being given a run around. It’s exactly 29 days , it’s honestly frustrating.
DM
Dimakatso M's update29 Jul 2025, 08:26
Reviewer Update
On Friday 25/07/2025 the consultant I spoke to said my refund is waiting for approval and should be paid over by the weekend , yesterday major repliec privately on my post with a message that there is is no feedback on the matter . I have been following up from the 30th of June and have never gotten any concrete feedback . Why advertise goods you know you will not deliver and go ahead to take someone’s money ? Now I’m being given a run around. It’s exactly 29 days , it’s honestly frustrating.
DM
Dimakatso M's updateReviewer Update
11 Aug 2025, 16:43I have finally received my refund , more than a month later . I received it last week . I’m just happy that I managed to get my money back , but the process was not a smooth one . I will still shop at Makro , but only at the physical shop . Online system is a nightmare .
DM
Dimakatso M's update11 Aug 2025, 16:43
Reviewer Update
I have finally received my refund , more than a month later . I received it last week . I’m just happy that I managed to get my money back , but the process was not a smooth one . I will still shop at Makro , but only at the physical shop . Online system is a nightmare .