Makro online ****

I have purchased an ice cream machine from a third party supplier via Makro online ordering platform. I paid R5199.00 via debit card for my order on 15 April delivery 5-7 days. When I went online to track my order after 5 days I saw that the order was canceled the day after I placed my order on 16 April. The reason indicated for cancelation is product out of stock.

Nobody informed me about the cancelation I went online again to see if I can re order and the price of the item was then R51999.00. So the real reason for cancelation was incorrect pricing not out of stock. This was up until no never communicated to me. What concerns me most is that the purchase was in aid of keeping my business running. I paid the full amount with debit card as an instant payment but the tracking on my order says I will be refunded by 06 May.

How is it legal to take my money for an order cancel the order the next day , lie about the reason for cancelation and then hold back my refund for 3 weeks without any communication.

I have written my concern and dissatisfaction per email to Makro online complaints on 25 April and did not get any feedback yet. I want to list this as a **** as hundreds of people gets caught daily like I was and meanwhile someone gets interest on the money they take from buyers and leave it in their account for 3 weeks.

PLEASE GIVE URGENT FEEDBACK

Louise Slabbert