Makro Online

When placing a order online, wrong item was delivered, after making sure I have ordered a tumble dryer a washing machine was delivered. Their app definitely has a glitch. So I have tried returning the item since it was delivered which now has been 22 days I keep logging a return but it gets rejected. I phone and email non stop - No email responses and when one calls in they say I must take the machine to the nearest store-or that someone will call me back? So I have ordered online because I don't have a vehicle that can transport a tumble dryer so how am I supposed to take it back to the store? I order online and pay the most money for what? **** service? What am I supposed to do with a washing machine spin the clothes dry? I am super disgusted and I wont purchase from Makro ever again. You have lost a client Makro!