Makro Online

I ordered a bicycle in January online at Makro, received the ITEM on the 8th of January. only to find that the ITEM order is not the same as the ITEM Delivered. I logged a return immediately and they collected the ITEM on the 9th of January However, I have been calling since the 9th of January for my refund and the response I always get is: They will escalate the matter. We are going into the third month now, and every week I call, I get the same response, that the matter will be escalated

I want my money back