Makro online

I ordered and paid for 2 items from Makro online for my grandson's birthday 14 Feb. Item 1 was delivered last week and the 2nd item supposed to be delivered 8 Feb as it came from different suppliers. Monday I called Makro helpline and was told I must give her an hour. No one contacted me. Tuesday I called again. This lady could see Monday's enquiry, but there was no response yet. Today at noon I called again, same result. And was told escalation takes 48 hours, which by my calculation was 72 hours... I asked that a supervisor calls me by 13h00, obviously I am still waiting. I told the lady I then want to cancel the 2nd item so I can buy another present tomorrow. All response, it was escalated. No response from supplier. I paid Makro - they should manage their agreements with suppliers - not my problem. Disappointed - to see a company who has always rendered good service, starting to follow in the same footsteps as so many others... Bad and/or non-existent service.