Makro online

I got an air fryer by their online store and it only worked for a couple of months and i returned it,they said they gonna refund me and this was like in January i am yet to receive my refund and ive been calling them and they keep apologising but my refund has not been processed and i am told i need to send them my bank statement,proof of account etc so i said they can just give me a voucher but still nothing.Makro online you can do better👎