Makro Online

Don't think they know what Online is about! First I had an issue with the delivery, I had to call and follow up as they were past the due date. When I got the goods which was champagne, it still had those lock pads on it, the ones they put on to prevent theft. Then I called them and was told to go to my nearest store, this was on a Friday afternoon at 4:30, they did not even consider the distance or the time. I then asked to speak to a senior person who has more cs experience Was on hold for 13 min and then got cut off. I called again, was promised a call from a supervisor and was told that they bottles will be exchanged with 3/4 days. I'm still waiting for a call and the exchange to happen. Note that I logged a written complaint as well, no response....lesson learnt, rather stick to the people who is not lagging behind and learning from their mistakes like, Takealot, Runway, WW and ZARA to mention a few > always striving to improve their online services. NB: even Shein is better than Makro!!!