Makro Online

Makro Online Team,

I am writing to formally lodge a complaint regarding my recent dishwasher purchase and delivery experience. Order Issue Summary:

The dishwasher was delivered on 6 December in a severely compromised state. The packaging was wet, the polystyrene was broken, and upon inspection, the machine itself was damaged. The unit arrived without its box, transported on an open bakkie with no protective covering, and handled unprofessionally by individuals who did not appear to be Makro staff.

Delivery Timeline & Concerns:

Tuesday: I received a call from Driver stating he could not deliver due to traffic fines preventing estate access. He promised delivery the next day, which did not happen. 4 December: Expected delivery date – no delivery occurred. After calling Makro Online, I was assured it would arrive later that day, but it did not. 5 December: I called again and was told someone would call me back, which never happened. Four hours later, I called again and was told, “We will give you a refund.” I made it clear I want the dishwasher I purchased, not a refund. I was then given the new driver’s number . He also could not enter the estate due to fines and promised to call before arrival, which never happened. 6 December: After multiple calls (over 10 times), the dishwasher was finally delivered at 15:00 in the unacceptable condition described above.